frequently asked questions

I'm not very computer savvy. Will you guys put songs on my lift! for me?

Yes. We're happy to provide this service on a case-by-case basis. Just drop us a line at info@alzinnovate.com

 

Can I use an Apple device to upload songs to lift!?

Yes. lift! comes with an Apple-compatible USB interface and plays .m4a files you can export directly from iTunes. More on audio file formats later.

 

How many songs does lift! hold?

lift! comes with 40 pre-loaded big band classics, and its 4GB memory can hold between 1500—2000 total songs. Tip: most people with Alzheimer's or dementia will be happy with a playlist of 25 – 40 familiar songs.

 

What kind of audio files will lift! play?

lift! will play songs in the following popular file formats:

  • .mp3

  • .m4a "MPEG4 Audio"—this is the format of many files on iTunes

  • .wma "Windows Media Audio"

  • .aac "ADTS Audio"

  • .wav "WAVE sound"

NOTE TO ITUNES USERS ON MAC AND PC: lift! will NOT play songs in Apple’s proprietary .m4p file, but it's easy to convert them to mp3 files using iTunes on your Mac or PC. Read how to do it here. Also, lift! will not sync to iTunes like an iPod.

 

What songs come loaded on lift!?

We thought you'd never ask. Click here to see the songs and artists.

 

Help! My computer doesn’t recognize lift!  when I plug it into the USB port of my computer.

lift! must be unplugged from your power source before connecting it to your computer via the included USB cable. Simply unplug lift!, remove and reinsert the USB into your computer, then plug lift! back in. lift! will show up on your computer as an external drive with the name SMPV100.

 

What kind of audio files will lift! play?

lift! will play songs in the following popular file formats:

  • .mp3

  • .m4a "MPEG4 Audio"—this is the format of many files on iTunes

  • .wma "Windows Media Audio"

  • .aac "ADTS Audio"

  • .wav "WAVE sound"

NOTE TO ITUNES USERS ON MAC AND PC: lift! will NOT play songs in Apple’s proprietary .m4p file, but it's easy to convert them to mp3 files using iTunes on your Mac or PC. Read how to do it here. Also, lift! will not sync to iTunes like an iPod.

 

What if I don’t have music in those formats?

Never fear. There are quite a few free file converters on the Internet that convert your music into .mp3 format. Don’t worry about which version of .mp3 file you have; they all work with lift! Here’s a short list of third party conversion software providers to try:

NOTE: the links above go to third party providers not affiliated with Alzinnovate, so we can't be held responsible for their performance.

 

I use a Mac. I've deleted some files but they still play. How do I delete them? 

The issue here is that Macs don't completely delete files when you hit "Delete," but there are two fairly simple ways to solve it.

  1. The easiest way is to reformat the memory card in lift!, which works just like a standard USB or flash drive. See how to do it here.

  2. The other way to permanently delete the files is to empty the ".trash" folder. To learn how to do that, read the "Empty and recreate an account's Trash" article here.

 

I've reformatted the memory card and now it doesn't play anything, even the songs that came with it.

You’ve probably chosen the wrong format. Make sure you reformat lift! as an MSDOS-FAT to work with a Mac; and either a MSDOS-FAT or FAT32 device to work with Windows machines. IMPORTANT: exFAT will not work for either device. lift! is not an Apple device, so do not choose the Apple OS format. PC USERS: see how to format an external drive here. MAC USERS: see how to format an external drive here.

                                                                               

Can I use headphones with lift!?

Absolutely. The headphone jack is light green and located to the right of the USB port on the back of lift!.  Note that when headphones are plugged in, the exterior speaker will be turned off.

 

 Can I hear my songs in a particular order?

If you have a PC, you can reformat the internal memory card, but our research suggests that song order is less important to the person with dementia than the music itself. If order is critically important, then:

1. Make sure all the songs you want to load onto the player are copied somewhere safe on your computer.

2. Reformat the lift! memory card as a "FAT32" disc. This will erase everything on the memory card. Unfortunately, the FAT32 option is not available for MACs. Watch this video to learn how.

3. Copy each individual tune in the order that you want it to be played.

 

I've reformatted the drive and now it doesn't play anything, even the songs that came with it.

You’ve probably chosen the wrong format. Make sure you reformat lift! as either a MSDOS (FAT) or FAT32 device to work with Windows machines, and MSDOS (FAT) to work with a Mac—exFAT will not work for either device. lift! is not an Apple device, so do not choose the Apple OS format.

PC USERS: see how to format an external drive here.

MAC USERS: see how to format an external drive here.

 

My dad has trouble moving his hands. Is there a way he can use it?

Definitely. lift! has two sockets in the back panel which override the ON/OFF and “CHANGE MUSIC” controls. Some people have succeeded with widely available “Jelly Bean Switches” from third-party manufacturers that can be pressed like buttons and turned like knobs. Learn about and shop for Jelly Bean Switches here. NOTE: this type of operation requires a higher level of cognition to operate than many people with Alzheimer’s and dementia have.

 

When I use remote switches, lift! stops when I press down but starts when I release again. Why?  

You probably have the “lift to play music” handle lifted up. To use external switches, the lid must be down.

 

Hey, I don't see any legal information on this site. Don't you guys have a lawyer?

Not only do we have a great lawyer, we also have this fancy claim of ownership to our company name, products, and content:

©2017 Alzinnovate | All rights reserved. The lift!™ Digital Music Player name and logo are trademarks of Alzinnovate.

 

Got more questions? Just email info@alzinnovate.com and we'll get the answers right to you.